Help
FAQ
Answers about the drawings, sizes, materials, care, currencies, payment, delivery and returns.
The drawings
Is every drawing really one line?
Yes. Each drawing is made as one continuous stroke: the pen goes down once and lifts once. On cups the line usually carries on from the cup onto the saucer.
What does “Line Nº” mean?
Every drawing has a number, from Line Nº 01 to Line Nº 16, and belongs to one of three families: Faces, Botanicals and Skylines. Pieces with the same number carry the same drawing, so you can build a matching set.
Are the product photos the real pieces?
The photos show the designs as they look on the porcelain. Because each line is drawn to fit the piece it sits on, the drawing on a mug is not identical to the one on a teapot with the same number.
Sizes, materials and care
How big are the cups and mugs?
Every product page lists the capacity and measurements. Tea cups hold 200–250 ml, mugs 350–450 ml, teapots 350 ml to 1 litre.
What are they made of?
Cups, mugs, saucers, teapots and trays are porcelain with a white glaze and a black line. Tea towels are cotton.
Can I put them in the dishwasher or microwave?
We recommend washing by hand, and please do not use the pieces in the microwave. See our care guide.
Ordering and payment
Which currencies can I pay in?
US dollars (USD), euros (EUR), pounds sterling (GBP), Danish kroner (DKK), Swedish kronor (SEK), Norwegian kroner (NOK) and Swiss francs (CHF). The shop picks the currency for your country automatically; you can change it in the menu at the top of every page. Prices always show the currency code.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout before you pay. Card details are entered on the secure page of our payment provider and are never stored on our servers.
Do you have discount codes or a newsletter?
Not at the moment. We do not run promotions and the price you see is the price of the piece.
Can I change or cancel my order?
Yes, until it is dispatched. Email support@linevessa.shop with your order number as soon as possible.
Delivery
Where do you deliver?
To the United States, Canada, the United Kingdom, Denmark, Sweden, Norway, Switzerland, Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Ireland, Finland, Italy, Spain and Portugal. Costs and times are on the Shipping page.
Will I pay import VAT or duties?
For deliveries outside the United States, import VAT and customs duties may be charged by the carrier on delivery. They are not included in our prices.
What if something arrives broken?
Email us a photo within 14 days of delivery and we send a replacement or a refund, free of charge.
Returns
Can I return something?
Yes: unused pieces within 30 days of delivery. Customers in the EU and UK can also withdraw from the contract within 14 days without giving a reason. See Returns & Refunds or withdraw from contract here.
Contact
How do I reach you?
Email support@linevessa.shop or call +1 6851661438. We reply to emails within two business days.