Shipping — LINEVESSA

We deliver to the countries listed below. Every order travels with a tracking number, and every piece of porcelain is wrapped and boxed so that it arrives in one piece.

Where we deliver and what it costs

Delivery is charged once per order, whatever the number of pieces. The cost is shown in your cart and at checkout before you pay.

Destination	Delivery cost per order	Estimated delivery after dispatch
United States	8 USD	3–7 business days
Canada	14 USD	7–12 business days
United Kingdom	12 GBP	7–12 business days
Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Ireland, Finland, Italy, Spain, Portugal	14 EUR	7–14 business days
Denmark	99 DKK	7–14 business days
Sweden	149 SEK	7–14 business days
Norway	149 NOK	8–15 business days
Switzerland	15 CHF	8–15 business days

We do not currently deliver to other countries, to PO boxes or to parcel lockers.

Processing time

We dispatch orders within 1–3 business days (Monday to Friday, excluding US public holidays). You receive an email with the tracking number as soon as your parcel leaves us. Delivery times are estimates from the carrier and are not guaranteed; busy periods and customs checks can add a few days.

Import VAT, customs duties and sales tax

Orders to the United Kingdom, the European Union, Norway, Switzerland and Canada are imported into your country. Our prices do not include import VAT or customs duties for these destinations. If they apply, the carrier collects them from you on delivery, together with any handling fee it charges. The amount depends on your country’s rules and the value of the order.

In the United States, sales tax is added at checkout where it applies, and you see it before you pay.

How we pack porcelain

Each cup, mug, teapot and tray is wrapped individually and packed in a box with padding on every side. Tea towels are folded and packed in paper.

If something arrives broken

Porcelain sometimes breaks in transit even when it is packed well. If a piece arrives damaged, email support@linevessa.shop within 14 days of delivery with your order number and a photo of the piece and the box. We send a replacement or refund the piece, including the delivery cost, at no charge to you. You do not need to send the broken piece back.

Lost or late parcels

If tracking has not moved for 10 business days, or your parcel has not arrived 30 days after dispatch, contact us. We open a claim with the carrier and send a replacement or a full refund.

Wrong address

Please check your delivery address at checkout. If you notice a mistake, email us straight away: we can change the address until the order is dispatched.